- Apr 13 Fri 2012 17:14
Interview with Mr. Hannes Astok Estonian Member of Parliament on mobile Government Interview with Mr. Hannes Astok Estonian Member of Parliament on mobile GovernmentBy World Bank and eGov monitor - A Policy Dialogue PlatformPublished Monday, 26 November, 2007 - 18:00 As part of the special coverage on mobile government with the World Bank, we highlight the views of Hannes Astok who aside from being an MP was actively involved in implementing the Estonian eGovernment strategy.Q1. Acc 酒店經紀ording to the ITU, the total number of mobile users worldwide as of late 2006 was about 2.7 billion and the number of internet users was just above 1.1 billion. Mobile phones are bringing billions of people closer to information society, fair trade and government services. As it is still very expensive to build and maintain fix line networks to remote areas, mobile phone networks already reaching far and remote areas world 房地產wide. Low financial entry barrier for mobile phones makes them first and in near future also the only channel to get different business and governmental services. Q2. How exactly can Mobile Government transform the lives of common people indeveloping and transition countries? What are best examples of such impact? What are the types of services which can be easily provided on mobile phones/devices ("quick wins") and what the more strategic 591high-impact services ("killer applications")? Many African farmers are getting daily price information by SMS. Also banking services via mobile phone are growing rapidly. According to The Economist newspaper report, “pioneering m-banking projects in the Philippines, Kenya and South Africa show the way. These “branchless” schemes typically allow customers to deposit and withdraw cash through a mobile operator's airtime-resale agents, and send mone 有巢氏房屋y to other people via text messages that can be exchanged for cash by visiting an agent.” In Europe governments and municipalities are offering wide variety of public services tough mobile phone. In Estonia more than 50% of parking payments are made trough mobile phone payments, teachers can send messages to students and parents, citizens can report by SMS about utility issues, like hole in the street, non-working street lamp, etc.Airlines are already offering check-in 小額信貸 to the flights, hospitals are offering doctor’s appointment registration, it is also in many countries to buy public transportation tickets by mobile phone.Q3.What are the key constraints to making this vision a reality? What are the critical success factors and lessons learned? The key success factor in cooperation between mobile operators, government, regulators and business entities. There is a lot of existing rules what could hold back development of new services. Another risk i 酒店工作s that regulations do not protect customers enough. According to Tim Lyman of the World Bank, ? the existing banking model is both over- and under-protective, because it did not foresee the convergence of telecommunications and financial services.” This also true in many other sectors – education, aviation, health care, etcQ4. Should the government agencies and the development community take this opportunity to drastically improve access to information and services much more seriously? How should go 系統傢俱vernments and donors change the way they do business to take full advantage of mobile technologies? Governments should take this opportunity very seriously. Mobile phones are not just the toys and not only the calling equipment. There are unlimited potential in this field and governments and donors should focus on it. Special programs should be developed to widen access to the mobile phone services, best practices of the regulations should be shared and implemented, secure services should be promoted together with bu 花蓮民宿sinesses. Q5. What is the role of the private sector? Are there successful business models (e.g. PPP) for private sector companies to support value-added m-government services? The driving force is mainly business sector – mobile operators, banks, shops, etc. The cooperation is essential as business mainly owns the mobile telecommunication infrastructure. There is a lot of services what governments can learn from business mobile services and implement in public sector. By example to make check-in to the air flight is very similar 婚禮佈置 process to confirm doctor’s appointment. Q6. What has been the experience of Estonia in this area? In Estonia government, municipalities and private sector companies are working very closely. The best mobile service samples are transferred between private and public sector. Currently we are discussing about the possibilities to use mobile phones in elections, in identification process. This is a good sample how we in Estonia are trying to keep regulations up-to-date with technological possibilities.http://www.egovmonitor.com/node/16074 &nb 系統傢俱sp; .